FAQ

1. What types of products does TailTales offer?

We offer a full range of pet essentials and lifestyle items, including beds, home comfort goods, feeding bowls, grooming tools, toys, apparel, accessories, travel gear, and personalized products.

2. Which pets are your products suitable for?

Our collections are primarily designed for cats and dogs, with a focus on daily comfort, care, and enjoyable living.

3. Do you offer personalized items?

Yes! We provide customized name tags, themed accessories, and select lifestyle products that allow you to express your pet’s unique personality.

4. How long does order processing take?

Processing typically takes 1–3 business days. Personalized items may require additional time.

5. Can I change or cancel my order?

If your order has not yet shipped, we may be able to assist. Please contact our support team as soon as possible.

6. Do you offer returns or exchanges?

Yes. Unused, unopened items can be returned within 30 days of delivery. Personalized items and used products are not eligible for return.

7. How can I track my order?

Once your order ships, you will receive a tracking number via email to follow your package in real time.

8. What if my item arrives damaged?

Please contact us within 48 hours with photos of the issue. We will arrange a replacement or refund.